This Privacy Policy explains how PLUMERIA Inc. (“we”) handles personal information in all games and apps we publish (the “Service”).
You can play without signing up: when you first launch a game, a random anonymous user ID (a guest account) is created automatically, and we do not ask for your name, email address or phone number. Some games (currently Come On Zombie) also let you sign in with your Google account; if you do, we receive that Google account’s email address and account ID.
Some features below (Google sign-in, data backup, server mail, etc.) are not offered in every game.
1. Information we process and why
Scroll the table sideways to see every column.
| Category | Information | Purpose | How it is collected |
|---|---|---|---|
| Player identification | User ID (a random ID created by Firebase Authentication) | Linking backups, purchase records and mail to a player; answering support requests | Created automatically on first launch |
| Account (games with Google sign-in only) | Google account ID, email address | Signing in, restoring your account on another device, verifying account deletion requests | When you choose to sign in with Google |
| Game data backup | Game progress (characters, items, etc.) and backup time | Restoring your data after changing or reinstalling a device | Sent automatically while you play |
| Purchase records | Product ID, transaction ID, store order number, displayed price and currency, purchase time | Delivering and restoring purchases, handling payment and refund questions, preventing fraud | Sent automatically when you buy |
| Server mail | User ID, items sent, whether they were received | Delivering rewards and replacement items | When we send mail |
| Usage statistics | App instance ID, device model, OS and version, language, country/region (approximate location), app version, in-game events (character creation, level up, boss defeated, shop opened, purchase, ad reward, etc.) | Improving the Service and analyzing usage | Collected automatically (Google Analytics for Firebase) |
| Advertising | Advertising ID (IDFA/AAID, if you allow it), IP address, device information, ad consent status | Showing rewarded ads, frequency capping and fraud prevention, personalized ads (if you consent) | Collected automatically (Google AdMob) |
| Errors and device information | Device model, OS, graphics device, memory, screen resolution, app ID, error details | Analyzing errors and improving performance | Collected automatically (Unity engine diagnostics) |
| Support | Email address, message, user ID (if you include it) | Answering your request | When you email us |
Payments are processed by the Apple App Store and Google Play. We never receive your card number or other payment details.
2. Retention and deletion
- User ID, account information, game data backup, server mail: kept until you delete your account or ask us to delete them, or until the Service ends, then deleted without delay.
- Purchase records: 5 years, as required by the Korean Act on Consumer Protection in Electronic Commerce.
- Support records: 3 years, as required by the same Act.
- Usage statistics: deleted after 14 months under our Google Analytics retention setting.
- Advertising and error information: as set out in each provider’s policy (Google, Unity).
Electronic files are deleted in a way that cannot be recovered.
3. Sharing with third parties
We do not share your personal information with third parties, except where required by law.
4. Service providers and international transfer
We use the providers below to run the Service. Their servers may be located outside the Republic of Korea.
Scroll the table sideways to see every column.
| Provider | Task | Country | Information | When / how | Retention |
|---|---|---|---|---|---|
|
Google LLC (Firebase Authentication, Cloud Firestore, Realtime Database, Google Analytics) Privacy information |
Guest and Google sign-in; storing backups, purchase records and mail; usage statistics | United States, Republic of Korea or other countries with Google data centers (the database location is chosen per game) | Identification, account, backup, purchase, mail and usage items in section 1 | Sent over the network while you use the app | As in section 2 |
|
Google LLC (AdMob, User Messaging Platform) Privacy Policy |
Ads and ad consent | United States and others | Advertising items in section 1 | On launch and when you watch an ad | Per Google’s policy |
|
Unity Technologies (Unity engine diagnostics, Unity IAP) Privacy Policy |
Error and device analysis; purchase processing | United States and others | Error/device items in section 1; purchase processing data | On launch and when you buy | Per Unity’s policy |
| Apple Inc., Google LLC (App Store, Google Play) |
Payment processing | United States and others | Payment details (collected by each store directly) | When you buy | Per each store’s policy |
If you do not want your information transferred, you can play with the network turned off; sign-in, backup and restore, purchases, server mail and rewarded ads will then be unavailable.
You can opt out of personalized ads with Privacy settings in the game’s settings (where offered), by turning off “Allow Apps to Request to Track” on iOS, or by deleting your advertising ID on Android.
5. Your rights
- You may ask to access, correct, delete or stop the processing of your personal information at any time. Email contact@plumeriagames.com with the game name; for a guest account, also include your user ID if the game’s settings screen shows one.
-
To delete your account and its data, follow the steps on our
Account Deletion page. In short:
-
Signed in with Google: email us from that Google account’s email address
with the subject
[Game Name] Account Deletion Request. - Guest account: use the account deletion option in the game’s settings screen.
-
Signed in with Google: email us from that Google account’s email address
with the subject
- We act on your request within 10 days of receiving it and reply to let you know the result.
- When you delete your account, we delete your user ID, account information, game data backup and server mail. Purchase records that the law requires us to keep are stored separately for the period in section 2 and then deleted. Usage statistics are not linked to your account and expire as set out in section 2.
- Uninstalling the app deletes the game data on your device, but not the data on our servers. For a guest account, delete it in the game before uninstalling: once the app is removed, we cannot tell which guest account was yours.
- A legal guardian of a child under 14 may make the same requests.
6. Automatic collection
The apps do not use web cookies. They use the Firebase app instance ID and your device’s advertising ID for usage statistics and ads. See section 4 for how to opt out.
7. Children
The Service is not directed at children under 14, and we do not knowingly collect personal information from children under 14. If we learn that such information has been processed, we delete it without delay.
8. Security
- Encryption in transit (HTTPS)
- Database access rules that limit each player to their own data; administrative access limited to as few people as possible
- Tamper checks on game data stored on the device
9. Privacy officer and complaints
Name: Bongchan Kim · Title: Director
Contact: contact@plumeriagames.com
Players in Korea may also report or seek advice on privacy violations from:
- Personal Information Infringement Report Center (KISA): 118 · privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972 · www.kopico.go.kr
- Supreme Prosecutors’ Office: 1301 · www.spo.go.kr
- Korean National Police Agency: 182 · ecrm.police.go.kr
10. Changes to this policy
If this policy changes, we will post the new version on this page with a new effective date. Changes that are unfavorable to you will be announced at least 7 days before they take effect.